Orders placed for collection from school, can be amended or cancelled up to the 'place your order by' date without charge. Once production has commenced we reserve the right to refuse cancellation or changes to orders. Returns and refunds will not be accepted on digital purchases. If print orders are deemed to be substandard we will offer refund or replacement on a case-by-case basis.
Orders placed for collection from school will be available to collect two weeks from the order by date stated on the proof and not from when the order was placed.
Our saver delivery will be posted out Royal Mail second class and will be posted out within 10 working days of ordering.
Our standard delivery will be posted out Royal Mail first class and will be posted out within 5 working days of ordering.
Our courier delivery service will be posted out within 2 working days of ordering.
This fee is charged as the order has missed the editing process and bulk delivery with the rest of the school orders.
This surcharge covers the cost of the extra time spent editing and also the cost of postage and packaging as it will have to be sent out to a home address.
This surcharge does not apply to downloadable products.
If you have never viewed or ordered images online with us before we will ask you to create an account with us.
To create an account, please enter the UID code that is stated on your proof and it will ask you to enter an email address and a password. This will create the account for you and your images will be available to view and order.
Please note during our busy periods (October/November/December) it may take more than 48hrs for your images to appear on your account.
If you have previously set up an account with us to view and/or order photos you will not need to create a new account.
Please log into your account using your email address and password (there is a password reset link if you have forgotten this).
Once logged into your account if you head on to the ‘View Images’ page there is an option to add an additional code, if you enter the UID code stated on the proof and refresh your page the images will be available to view and order.
Please note during our busy periods (October/November/December) it may take longer than 48hrs for your images to appear on your account.
If you have already assigned the code to your account, but the images are not showing, this could be because the images are still going through the editing process. Once these have been uploaded you will receive an email notification advising you that your images are ready to view and order.
If your images are still not showing a week after the photographs have been taken please email us on email@example.com advising us of your UID code, the name of the school and the child’s name and we can look into this for you.
All images are kept on file for approximately 1-2 years.
Images will be available to view and order online for a minimum of three months, after this period if you still have the image references you will still be able to place an order over the phone with us.
Please note that some items i.e. mugs and rolled prints are packaged separately so may become separated in the postal system or when being delivered to school.
Please allow for a few extra days for these to arrive or to be handed out.
If you are missing any items or any part of your order is incorrect you can contact us on 01773 717984 or email us on firstname.lastname@example.org.
Please advise us on how the order was placed, the name of the school the child attends, the child’s name, what was ordered and the image reference.
All of the images taken by us will go through our basic editing process. If there is something specific you would like editing please advise us of this on your order.
Please note some charges may apply depending on the type of editing required.
Category 1 – Cost £1.99
For removal/reducing of the following:
Spots, small grazes, cleaning dirty socks, marks on clothing, nasal marks, food marks, holes in socks or tights, tears in clothing, strands of hair over faces.
Category 2 – Cost £3.99
Removing of the following:
Black eyes, large grazes, large bruises, large cuts, temporary children’s tattoos.
Adding a skin smoother to the whole image or tidying shirt collars.
Category 3 – Cost £0.00
Be sure not to edit these photographs.
Please select this option to make a specific note about any permanent marks so we do not edit these by mistake.
To view your images online simply enter your UID into the “Access code here” box and click submit; this will take you onto another page where you can create an account with us. Once you have created an account the images are there for you to view. If you have already created an account with us you do not need to enter the UID again simply click sign in and enter your email and password.
When entering the UID code please be aware that the code is a mixture of numbers and lowercase letters, there are no uppercase letters.
If your code is still not being accepted please could you fill in the contact us page and advise us of the UID code you have been given, the name of the school and the name of your child.
Your order will be sent to the school/nursery for collection approximately 2 weeks after the Proof Return Date. Alternatively if you have selected home delivery 2nd class orders will be sent within 10 working days of the order being places and 1st class will be sent within 5 working days.
All images are kept on file for approximately 1-2 years.
Please call us on 01773 717984 or email us on email@example.com and advise us of how you ordered, what you ordered, your child’s name, the school they attend and also the image reference.
All images are high resolution of no less than 20MB files; the exact size will depend on postproduction cropping. All files are supplied in JPEG format; we do not supply images in RAW format.
All prints are covered by copyright law, to copy them would be breaking this law.
We do offer the option for you to purchase copyright released images on a CD. This will allow you to print off the images at any store without any copyright restrictions applying.
The text that is printed on the front of the images is our copyright symbol. This prevents any illegal copying of the images.
We also print the image references on the front of the prints for future reference to order more copies.
This text should not intrude on your images.