It is very likely that your child's images are on separate codes, if you can only see one child, please wait for the proofs sheets to be handed out at school and enter the 'online access code' stated on the form to be able to see them.
If you have been provided with the proof sheet, please go to the ‘photos’ tab and click ‘add access code’ to add an additional code into your account.
If you are looking at the mixed packs to select more than one image, you will need to select the first one, click next and then second one and click next and so on until you can add to basket.
If you are looking at the 'Single Image Packs' only one photograph can be ordered and all prints included in the pack will be of the same image.
This means you will receive the file through in the highest resolution, available to download off your account, all copyright is released and you can take it anywhere and get it printed as many times as you wish.
These can ONLY be purchased for individual or sibling shots and ARE NOT available for Class Group photos
They will take approximately 3-5 working days to come through to you.
When you have received an email advising that your images are ready to download, if you follow the link and log into your account.
Click on the 'my downloads' tab at the top, and tap on the image it will download it to your device.
If you are an Android user we would advise you to use the Google Chrome app to download these images. Also, please avoid using Internet Explorer as this can also be an issue.
Of course, you can download them as many times as you would like. The only restriction on this is that they will only be available for 12 months, so we advise to download them within this time frame.
Your images will be made available for you to download 3-5 working days after ordering.
If you have ordered prints to be collected from school your download will not be made available until after the order by date stated on the proof sheet.
Don't panic! If you aren't in a position to order the photographs right now, they will stay online for a year and in our archive for 2 years.
Yes, the Mixed Pack options is available for more than one child, even if they are on different codes this will not matter.
Please ensure all online access codes have been entered into your account. To enter an additional code please go to the ‘photos’ tab at the top and click 'Add access code'. Once all codes have been entered and you can see all images in front of you, you will then able to choose the different images in the 'Mixed Image Packs' section on the 'Select product' page.
It is likely that the website has timed you out, unless you have received an email confirmation the payment and order has not been processed and you haven't been charged. Please log back in and go to your basket, your items will still be there for you to checkout.
If you are on the final step at checkout and you can't see the card details at the bottom of your screen, please make sure you have entered your childs name and class and clicked the save button. This will then allow you to enter your card details. Please also ensure that both boxes have been ticked at checkout.
No, these are all single image packs, therefore all sizes specified will be of the same image. However, we do have 'Mixed Image Packs' available and these can also be found on the ‘select products’ page.
To reduce waste, mounts are only supplied if requested. If you would like mounts please choose "Add Mounts" from the drop down when selecting your product.
We use an automated system to send these emails. The system goes through 3 different checks to make sure it is as secure as possible. If at any point one criteria is not met then the email won't be sent and you will need to wait for the proofs to be distributed through school.
Orders placed for collection from school, can be amended or cancelled up to the 'place your order by' date without charge. Once production has commenced and the order is on the ‘Images Checked’ status these orders cannot be changed or canceled.
If you could send an email across to mail@jssp.co.uk with a picture attached we can get a replacement sent to you ASAP.
If you have requested saver delivery it will get dispatched within 10 working days, if you have chosen to collect your order from school it will be delivered approximately 2 weeks after the order by date stated on the proof sheet.
When entering the access code please be aware that the code is a mixture of numbers and lowercase letters, there are no uppercase letters. Errors can occur when entering 1 instead of l for example.
If your code is still not being accepted please could you fill in the contact us page and advise us of the access code you have been given, the name of the school and the name of your child.
If you could please contact the school, they will have the details you need.
Alternatively, if you send an email across to mail@jssp.co.uk with your child's name, class, teachers name and School name and we can take a look for you.
It is likely that either the new online access code hasn’t been assigned successfully or you are on the incorrect product category on the ‘select your products’ screen. Please ensure you are following the guidance displayed on the proof sheet to allow you to see the correct images.
Please ensure you are following the guidance displayed on the proof sheet. There are two types of groups that we take ‘Traditional Groups’ and ‘Panoramic Group’. Traditional Groups are known to be more of a square format and Panoramic Group is more of a longer format.
Yes, photographs will remain online for around 2 years.
After the order by date, there is just a charge for delivery and your order will be despatched to your home address.
